Description 

Here at Settle we are looking for a Voids Homes and Maintenance Partner for a 12 month Fixed Term Contract to administer the efficient, value for money delivery of a high-quality empty property service to meet the individual needs of settle’s’ tenants and leaseholders. Working collaboratively with colleagues from across the business, the post holder will be responsible in achieving continuous improvement of the empty property service and providing technical advice relating to operational management of the property portfolio. In addition, you will lead and manage a team of operatives and monitor the performance of contractors.

Outline of Key Responsibilities...

• Lead, line manage, motivate and inspire a team delivering an empty property service, evaluate and improve team performance in line with service targets
• Control and monitor income and expenditure to ensure best value repairs are being ordered.
• Ensure that all issues in respect of health and safety and customer service standards are appropriately dealt with.
• To have a good understanding of HHSRS.

You will also:

• Undertake all appropriate instructions and tasks with due diligence
• To promote the development of a culture of customer satisfaction, right first time and continuous improvement.
• To undertake resource planning and prioritisation to ensure work is carried out within agreed timescales
• Ensure appropriate filing, records and databases are updated particularly in respect of the Housing Management System
• To investigate and respond to complaints and enquires in accordance with service standards
• To ensure team members have the necessary training, experience to carry out their duties
• To conduct team meetings, 1:1 & end of year supervision sessions.

We are looking for someone who has...

A basic must!

Good IT skills

Experienced in managing a team

Full clean UK driving licence

Able to:

• be a professional in the housing sector by aiming towards and achieving professional development through the chartered institute of housing
• Take part in manager out of hours standby scheme if required
• Complete paperwork accurately
• Work as part of a multi-functional team
• Provide support to and cover for other managers as required
• Ensure equality and diversity is positively valued throughout the team
• Carry out any other duties within the scope and purpose of the job as requested by management
• Actively comply with and apply all settle’s policies

Benefits

At Settle, our friendly and hard-working colleagues are proud to be relentlessly resident focussed, and we believe that dedication deserves a stellar benefits package. Here’s what we offer to our amazing colleagues:

• annual salary: £48,711 per annum

• flexible working: hybrid and flexible options available (role-dependent)

• generous leave: 27 days of annual leave, increasing to 32 days with length of service

• family leave: enhanced maternity, paternity, and adoption leave

• pension contributions: up to 10% from Settle

• healthcare cash plan: for your health and wellness

• flexible benefits: cash towards your heath and wellbeing

• development: excellent personal and professional growth opportunities

And that’s just the beginning! We’re also thrilled to provide:

• fresh fruit Mondays: keep your energy up with healthy snacks

• colleague-led campaigns and celebrations: wellbeing weeks and charity bake sales

• volunteering days: 2 paid days to give back to the communities we work in

• secure parking: free onsite parking and bike sheds too!

• local discounts: enjoy perks from our community partners

• mental health support: access to counselling sessions and mental health resources

• feedback commitment: we listen to our colleagues and take action

• shower facilities: perfect for those who cycle to work or hit the gym

• early finish Friday: a kickstart to the weekend!

At Settle, we’re committed to creating a workplace where everyone feels valued and supported. Join us and enjoy the benefits of working in a collaborative, kind, and inclusive environment.

Our Commitment

Our culture at Settle is inclusive and celebrates the differences in everyone. We are committed to creating an inclusive workforce, by reflecting and representing the diversity of today’s society. We would like to encourage applicants from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from global majority communities.

Accessibility and Adjustments

We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required so you can fully participate in the recruitment process.

Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a Basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made.

Please ensure you fully answer the questions on the application form.