Are you ready to be part of something special? Welcome to Settle, where our brand-new 2030 strategy marks the start of an exciting journey. As we remain committed to delivering exceptional service to our residents, there's never been a better time to join our team. At settle, our colleagues live our values every day, creating a collaborative, kind, trusted, inclusive, committed, and proud community.

Our diverse and growing team prides itself on offering tailored support for both residents and each other, driven by continuous feedback. We're dedicated to creating an inclusive and diverse culture where everyone feels confident and supported to be their true selves.

At Settle, colleagues love their work because they make a meaningful difference every day. Our friendly culture creates an environment where everyone can thrive. If you're looking for a place where your contributions are valued and you can truly grow, settle is the perfect place for you.

Here at Settle we are looking for a Property Inspector for a 12 month fixed term contract.

Our Property and Estates Team is a busy group responsible for delivering services across Compliance, Asset Management, Responsive Repairs, and Empty Homes teams. As a Property Inspector, you will provide support to these teams, with a focus on the Responsive Repairs and Empty Homes contracts. Every day presents new challenges, and your role will involve providing effective carrying out inspections of property repairs, assisting with contract management and helping resolve issues that arise.

You will assist the Property and Estates Team in managing and overseeing the delivery of responsive repairs and empty homes services. This includes coordinating resources, helping with case management, and providing regular updates on tasks like HHSRS work, insurance work, and damp issues. You will also help track complaints and support smooth communication between residents, contractors, and settle group staff. 

Outline of Key Responsibilities...

You will:

• Conduct inspections of homes and developments, ensuring they are well-maintained and fit for purpose while keeping property information up to date.
• Carry out mutual exchange inspections to assess property condition and ensure suitability for exchange.
• Communicate regularly with customers, contractors, and stakeholders regarding repairs, maintenance, and property issues.
• Resolve property-related complaints within prescribed timescales and keep customers updated on progress and outcomes.
• Oversee contractor performance through quality control reviews of repairs and void works, ensuring compliance with timescales and quality standards.
• Ensure accurate records are maintained on property databases and software.
• Arrange and oversee repairs, maintenance, and replacements, preparing specifications and tenders in line with Settles' policies.
• Authorise expenditure for repairs, upgrades, and maintenance within agreed limits.
• Assist in preparing work programmes and budgets, ensuring financial limits are adhered to.
• Assist with Health and Safety procedures, ensuring all required checks/tests (e.g. gas safety, legionella, electrical) are completed.
• Contribute to the Assets & Sustainability Team, identifying opportunities for operational improvement.
• Provide ongoing support for customer requests, alterations, and improvements to properties.

Key Accountabilities:

• Review and oversee the completion of a full range of repairs, maintenance, and replacements, ensuring works are in line with Settles' policies and procedures.
• Maintain effective working relationships with contractors, ensuring health and safety and quality standards are met.
• Monitor and report contractor performance, taking appropriate action when required.
• Support the team in ensuring compliance with operational and service standards across property services.

We are looking for someone who has...

Experience & Background:

HNC or equivalent in Building Surveying

Experience in construction, building, and maintenance, with specific expertise in repairs and void services.

Strong understanding of property, construction systems, and relevant legislation (e.g. HHSRS, Asbestos, Health and Safety).

Background in handling customer service and managing property-related complaints.

Knowledge of Health and Safety procedures and compliance requirements.

Able to:

• Organise and prioritise workload effectively to meet deadlines and objectives.
• Use Microsoft Teams and other relevant IT systems with a high level of literacy.
• Communicate effectively with customers, colleagues, contractors, and stakeholders.
• Monitor and report contractor performance and service delivery, taking appropriate action when required.

For added brilliance!

• Confident in working on your own initiative and addressing issues as they arise.
• Driven and motivated to support the success of the team and contribute to the organisation's broader objectives.
• Eager to learn and acquire new skills within the role.
• Adaptable and collaborative, able to respond to shifting priorities and team needs.
• Dedicated to enhancing services and delivering the best possible outcomes for tenants.

Benefits

At Settle, our friendly and hard-working colleagues are proud to be relentlessly resident focussed, and we believe that dedication deserves a stellar benefits package. Here’s what we offer to our amazing colleagues:

• annual salary: £39,921.52

• flexible working: hybrid and flexible options available (role-dependent)

• generous leave: 27 days of annual leave, increasing to 32 days with length of service

• family leave: enhanced maternity, paternity, and adoption leave

• pension contributions: up to 10% from Settle

• healthcare cash plan: for your health and wellness

• flexible benefits: cash towards your heath and wellbeing

• development: excellent personal and professional growth opportunities

And that’s just the beginning! We’re also thrilled to provide:

• fresh fruit Mondays: keep your energy up with healthy snacks

• colleague-led campaigns and celebrations: wellbeing weeks and charity bake sales

• volunteering days: 2 paid days to give back to the communities we work in

• secure parking: free onsite parking and bike sheds too!

• local discounts: enjoy perks from our community partners

• mental health support: access to counselling sessions and mental health resources

• feedback commitment: we listen to our colleagues and take action

• shower facilities: perfect for those who cycle to work or hit the gym

• early finish Friday: a kickstart to the weekend!

At Settle, we’re committed to creating a workplace where everyone feels valued and supported. Join us and enjoy the benefits of working in a collaborative, kind, and inclusive environment.

Our Commitment

Our culture at Settle is inclusive and celebrates the differences in everyone. We are committed to creating an inclusive workforce, by reflecting and representing the diversity of today’s society. We would like to encourage applicants from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from global majority communities.

Accessibility and Adjustments

We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required so you can fully participate in the recruitment process.

Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a Basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made.

Please ensure you fully answer the questions on the application form.

We are currently exploring a partnership with Paradigm Housing, please read more here.