Are you ready to be part of something special? Welcome to Settle, where our brand-new 2030 strategy marks the start of an exciting journey. As we remain committed to delivering exceptional service to our residents, there's never been a better time to join our team. At settle, our colleagues live our values every day, creating a collaborative, kind, trusted, inclusive, committed, and proud community.

Our diverse and growing team prides itself on offering tailored support for both residents and each other, driven by continuous feedback. We're dedicated to creating an inclusive and diverse culture where everyone feels confident and supported to be their true selves.

At Settle, colleagues love their work because they make a meaningful difference every day. Our friendly culture creates an environment where everyone can thrive. If you're looking for a place where your contributions are valued and you can truly grow, settle is the perfect place for you.

Here at Settle we are looking for a Sales and Managing Agent Assistant  for a 12 month fixed term contract.

You will be passionate about customer service joining an excitingly progressive organisation. We are looking for someone who will deliver a high-quality customer focused service to all residents who live on an estate with a managing agent. As first point of contact across various communication channels, you will strive to resolve customer queries effectively, where possible at first contact. Your key responsibility will involve providing administrative support to the Home Ownership and Sales & Marketing teams in delivering excellent front-line services to customers. Collaboration with operational teams will be essential in order to deliver positive solutions. At settle, we embody and champion a collaborative and flexible approach to resolving challenges. Having some knowledge and experience with managing agents will be an advantage however having a customer focused approach and the right attitude with good administration skills is most important.

Outline of Key Responsibilities...

Why your job is important to us

Being basically brilliant in your job means applying your energy, drive and knowledge to enable settle to better manage home ownership matters. Meaning we deliver a great service to all our customers and communities, professionally dealing with and servicing a wide range of enquiries.

Making it happen!

You will:

• Assist the home ownership team by delivering a comprehensive administration and support service in regards to queries raised from those living on managed estates.
• Be the initial point of contact across various communication channels, with a focus on resolving customer queries during the first interaction.
• Deal effectively with all administration and documentation relating to sales, resales, storing and retaining legal documentation in line with GDPR.
• Providing administrative support to the sales team as needed (such as raising purchase orders, completing CORE returns and setting up new rent accounts for new home owners).

• Ensure that all databases are kept up to date in a timely manner to ensure reporting is accurate
• Build relationships with managing agents ensuring collaborative working and regular communication with these stakeholders.
• Collaborating closely with the development team to ensure accurate records of managing agent details.
• Assisting the finance team in verifying invoices from managing agents, conducting estate visits and audits to ensure compliance with service level agreements.
• Addressing customer and stakeholder enquiries through various channels, such as incoming and outgoing post, email, website and telephone calls.
• Maintaining robust filing systems and ensuring documentation is organised and easy to access.

You will also:

Process high volumes of invoices from suppliers and deal with queries around administration and payment.

You will have a proactive and curious approach to ensuring a high standard of service delivery with our customers.

We are looking for someone who has...

A basic must!

• Experience of providing an excellent customer service and ability to work with         minimum supervision within a team environment.
• Good communication and interpersonal skills including customer care and telephone skills.
• Ability to carry out detailed administration work to a high standard including having an attention to detail.
• To be computer literate and have experience of using Microsoft packages including Word and Excel and preferably a CRM and document management system.
• Ability to work flexibly and collaboratively with a wide range of internal colleagues to deliver the best business solutions.
• Ability to work as an integral member of a busy team and support colleagues in a busy operational environment.
• Ability to interact with external organisations and proactively follow up to obtain responses to internal and external customer queries.

Able to:

• Experience of liaising effectively with different teams across a business to deliver a high-class service with an ease of doing business for our customers.
• A proactive and engaging approach to work with operational teams to build service charge and leasehold management expertise and capacity within the business.

• Communicate with a wide range of people verbally and in writing with the ability to tailor your approach to different audiences.
• Manage your time effectively and organise your workload.
• Uphold and live settle’s values with a robust commitment to diversity.
• Be proactive about your own learning and keep up to date with changes in legislation and regulation.
• Be a professional in the housing sector by aiming towards and achieving professional development through the chartered institute of housing

For added brilliance!

You’ll be passionate not just for housing management, but also about providing a great customer service.

Benefits

At Settle, our friendly and hard-working colleagues are proud to be relentlessly resident focussed, and we believe that dedication deserves a stellar benefits package. Here’s what we offer to our amazing colleagues:

• annual salary: £32,279.94 per annum

• flexible working: hybrid and flexible options available (role-dependent)

• generous leave: 27 days of annual leave, increasing to 32 days with length of service

• family leave: enhanced maternity, paternity, and adoption leave

• pension contributions: up to 10% from Settle

• healthcare cash plan: for your health and wellness

• flexible benefits: cash towards your heath and wellbeing

• development: excellent personal and professional growth opportunities

And that’s just the beginning! We’re also thrilled to provide:

• fresh fruit Mondays: keep your energy up with healthy snacks

• colleague-led campaigns and celebrations: wellbeing weeks and charity bake sales

• volunteering days: 2 paid days to give back to the communities we work in

• secure parking: free onsite parking and bike sheds too!

• local discounts: enjoy perks from our community partners

• mental health support: access to counselling sessions and mental health resources

• feedback commitment: we listen to our colleagues and take action

• shower facilities: perfect for those who cycle to work or hit the gym

• early finish Friday: a kickstart to the weekend!

At Settle, we’re committed to creating a workplace where everyone feels valued and supported. Join us and enjoy the benefits of working in a collaborative, kind, and inclusive environment.

Our Commitment

Our culture at Settle is inclusive and celebrates the differences in everyone. We are committed to creating an inclusive workforce, by reflecting and representing the diversity of today’s society. We would like to encourage applicants from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from global majority communities.

Accessibility and Adjustments

We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required so you can fully participate in the recruitment process.

Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a Basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made.

Please ensure you fully answer the questions on the application form.

We are currently exploring a partnership with Paradigm Housing, please read more here.