Are you ready to be part of something special? Welcome to Settle, where our brand-new 2030 strategy marks the start of an exciting journey. As we remain committed to delivering exceptional service to our residents, there's never been a better time to join our team. At settle, our colleagues live our values every day, creating a collaborative, kind, trusted, inclusive, committed, and proud community.

Our diverse and growing team prides itself on offering tailored support for both residents and each other, driven by continuous feedback. We're dedicated to creating an inclusive and diverse culture where everyone feels confident and supported to be their true selves.

At Settle, colleagues love their work because they make a meaningful difference every day. Our friendly culture creates an environment where everyone can thrive. If you're looking for a place where your contributions are valued and you can truly grow, settle is the perfect place for you.

Here at Settle we are looking for an Asset Surveyor to join us for a 12 month fixed term contract.

Outline of Key Responsibilities...

You will:

• Manage a broad range of queries and projects, providing a customer centred, professional building surveying service across the property portfolio.
• Undertake surveys in response to housing disrepair claims and produce comprehensive inspection reports which clearly identify any defects, causation and liability.
• Preparing subsequent specification of works, overseeing any works to completion within budget and specified timeframes.
• Work collaboratively with internal teams including housing, repairs & maintenance and customer resolution ensuring that we meet legislative timescales and internal SLA’s for disrepair, complaint handling and responding to resident enquiries.
• Ensure that meticulous records are kept to enable regular performance reporting is available to identify any trends and root causes and inform service improvement.
• Build and maintain good relationships with residents whilst actively promoting the organisation.

Additional duties may include:

• Undertaking stock condition surveys where needed to aid the completion of targets.
• Have technical input into our Aids and Adaptations service, providing the A&A with feasibility surveys and post inspections for adaptation works.
• Provide technical support for the permissions process.
• Work with our Customer Resolution Team to support complaint investigations related to the Asset Management function in line with statutory timeframes.
• Project manage packages of work from inception through to final delivery. Demonstrating excellent contractor and project management skills. Holding contractors to account and delivering within budgets and timescales, whilst keeping all stakeholders fully informed and engaged.
• Assist in Asset related procurement processes. Assisting with providing specifications, answering queries from leaseholders and scoring submitted tenders.
• Liaising with insurers and providing access and information for them as and when required.
• Help to build specifications and develop programmes for specialist works that affect multiple properties or property types.

We are looking for someone who has...

• Excellent verbal and written communication skills.
• Ability to manage own workload and prioritise appropriately whilst ensuring internal and external SLAs are met.
• Have strong customer focus, and the ability to communicate, influence and chair meetings with a variety of stakeholders
• Good knowledge/experience of building maintenance.
• Good knowledge of Fitness for Habitation legislation and the housing disrepair pre action protocol
• Excellent contractor and project management skills and experience.
• Be physically able to use appropriate access equipment to enter lofts / carry out property inspections.

Able to:

• Use a range of surveying equipment
• Communicate ideas and information in a variety of formats, including preparation of detailed formal reports.

For added brilliance!

Review internal processes and be pro-active in identifying trends, noting lessons learned to improve services.

Benefits

At Settle, our friendly and hard-working colleagues are proud to be relentlessly resident focussed, and we believe that dedication deserves a stellar benefits package. Here’s what we offer to our amazing colleagues:

• annual salary: £47,614 per annum

• flexible working: hybrid and flexible options available (role-dependent)

• generous leave: 27 days of annual leave, increasing to 32 days with length of service

• family leave: enhanced maternity, paternity, and adoption leave

• pension contributions: up to 10% from Settle

• healthcare cash plan: for your health and wellness

• flexible benefits: cash towards your heath and wellbeing

• development: excellent personal and professional growth opportunities

And that’s just the beginning! We’re also thrilled to provide:

• fresh fruit Mondays: keep your energy up with healthy snacks

• colleague-led campaigns and celebrations: wellbeing weeks and charity bake sales

• volunteering days: 2 paid days to give back to the communities we work in

• secure parking: free onsite parking and bike sheds too!

• local discounts: enjoy perks from our community partners

• mental health support: access to counselling sessions and mental health resources

• feedback commitment: we listen to our colleagues and take action

• shower facilities: perfect for those who cycle to work or hit the gym

• early finish Friday: a kickstart to the weekend!

At Settle, we’re committed to creating a workplace where everyone feels valued and supported. Join us and enjoy the benefits of working in a collaborative, kind, and inclusive environment.

Our Commitment

Our culture at Settle is inclusive and celebrates the differences in everyone. We are committed to creating an inclusive workforce, by reflecting and representing the diversity of today’s society. We would like to encourage applicants from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from global majority communities.

Accessibility and Adjustments

We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required so you can fully participate in the recruitment process.

Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a Basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made.

Please ensure you fully answer the questions on the application form.

We are currently exploring a partnership with Paradigm Housing, please read more here.