Are you ready to be part of something special? Welcome to Settle, where our brand-new 2030 strategy marks the start of an exciting journey. As we remain committed to delivering exceptional service to our residents, there's never been a better time to join our team. At Settle, our colleagues live our values every day, creating a collaborative, kind, trusted, inclusive, committed, and proud community.

Our diverse and growing team prides itself on offering tailored support for both residents and each other, driven by continuous feedback. We're dedicated to creating an inclusive and diverse culture where everyone feels confident and supported to be their true selves.

At Settle, colleagues love their work because they make a meaningful difference every day. Our friendly culture creates an environment where everyone can thrive. If you're looking for a place where your contributions are valued and you can truly grow, settle is the perfect place for you.

Here at Settle we are looking for a Neighbourhood Services Coordinator to join us for a 12 month fixed term contract.

Outline of Key Responsibilities...

You will:

• providing a generic high-quality administration and support service in key areas of housing management and operational performance
• process invoices for approval and respond to enquiries on administration and payment
• respond to resident and stakeholder enquiries including incoming and outgoing post, email and telephone calls.
• ensure robust filing systems are used and documentation is maintained for easy access.
• log casework on the housing management system for frontline neighbourhood teams – using measures based on workload and capacity
• support partner’s working out of the office through checking and logging information onto the housing management system
• take minutes and notes for meetings where required
• accurately input and maintain data
• liaise with residents to book appointments
• support the customer service hub with duties where this increased demand or pressure on resources
• complete any other duties as reasonably requested by your manager.

You will also:

• ensure a joined-up approach to resolving challenges with our operational teams
• embody the cultural values of settle by being a positive colleague who values and invests in relationships with customers and colleagues.

We are looking for someone who has...

• experience of providing an excellent customer service
• ability to work flexibly with minimal supervision within a team environment.
• good communication and interpersonal skills including customer care and telephone skills
• ability to carry out detailed administration work to a high standard
• experience and good understanding of Microsoft packages including Word and Excel and CRM and document management systems.
• Ability to work flexibly and collaboratively with a wide range of internal colleagues to deliver the best business solutions.
• Ability to work as an integral member of a busy team and support colleagues in a busy operational environment.

Able to:

• Communicate with a wide range of people verbally and in writing with the ability to tailor your approach to different audiences.
• Work well under pressure and on your own initiative
• Uphold and live settle’s values with a robust commitment to diversity.
• Be proactive about your own learning and keep up to date with changes in legislation and regulation.

For added brilliance!

You’ll be passionate not just for housing management, but also about providing a great customer service.

Benefits

At Settle, our friendly and hard-working colleagues are proud to be relentlessly resident focussed, and we believe that dedication deserves a stellar benefits package. Here’s what we offer to our amazing colleagues:

• annual salary: £32,665.00 per annum

• flexible working: hybrid and flexible options available (role-dependent)

• generous leave: 27 days of annual leave, increasing to 32 days with length of service

• family leave: enhanced maternity, paternity, and adoption leave

• pension contributions: up to 10% from Settle

• healthcare cash plan: for your health and wellness

• flexible benefits: cash towards your heath and wellbeing

• development: excellent personal and professional growth opportunities

And that’s just the beginning! We’re also thrilled to provide:

• fresh fruit Mondays: keep your energy up with healthy snacks

• colleague-led campaigns and celebrations: wellbeing weeks and charity bake sales

• volunteering days: 2 paid days to give back to the communities we work in

• secure parking: free onsite parking and bike sheds too!

• local discounts: enjoy perks from our community partners

• mental health support: access to counselling sessions and mental health resources

• feedback commitment: we listen to our colleagues and take action

• shower facilities: perfect for those who cycle to work or hit the gym

• early finish Friday: a kickstart to the weekend!

At Settle, we’re committed to creating a workplace where everyone feels valued and supported. Join us and enjoy the benefits of working in a collaborative, kind, and inclusive environment.

Our Commitment

Our culture at Settle is inclusive and celebrates the differences in everyone. We are committed to creating an inclusive workforce, by reflecting and representing the diversity of today’s society. We would like to encourage applicants from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from global majority communities.

Accessibility and Adjustments

We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required so you can fully participate in the recruitment process.

Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a Basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made.

Please ensure you fully answer the questions on the application form.

We are currently exploring a partnership with Paradigm Housing, please read more here.