Are you ready to be part of something special? 

Welcome to Settle, where our brand-new 2030 strategy marks the beginning of an exciting journey. With a loyal commitment to providing excellent service to our residents, there's no better time to join our crew.

Our 23,000 diverse residents are the heart of Settle, and we place them at the centre of everything we do. Operating across Hertfordshire, Bedfordshire, Buckinghamshire, and South Cambridgeshire, you'll play a crucial role in providing safe, high-quality homes where residents can take pride and create lasting memories.

By working closely with local stakeholders, we identify sector needs and develop strategic plans, including delivering new, affordable homes to meet housing demands. We champion diversity across all areas of our organisation and are particularly focused on welcoming applications from females, to address the underrepresentation of women in our property roles.

Here at Settle we are looking for an Resident and Building Safety Manager to take operational responsibility for the day-to-day management of all resident engagement to deliver on our retrofit investment target for all homes to achieve EPC C by 2030. You will own resident engagement ensuring collaboration with all stakeholders involved and the highest standards of customer service delivery large scale improvements at pace in residents’ homes. You will also lead on resident engagement on blocks under 18m where they are receiving remedial works.

You will take responsibility for ensuring Settle Group meets or exceeds quality, regulatory, and legislative requirements under the Building Safety Act and Fire Safety Act. The role is pivotal in ensuring residents feel safe and are safe in their homes, maintaining and communicating the Building Safety Case, managing risks, and fostering a culture of safety and engagement.

Outline of Key Responsibilities...

• Ensure all higher-risk buildings comply with the Building Safety Act 2022 and associated regulations.
• Maintain and manage the Safety Case Report and Golden Thread of information for each HRB, ensuring records are kept up to date.
• Act as the key point of contact for the Building Safety Regulator and prepare reports for internal governance and external regulatory bodies.
• Oversee the safety case review cycle, including hazard identification, risk assessments, and control measures.
• Work with asset, compliance, and fire safety teams to identify, manage, and mitigate building safety risks.
• Oversee inspections, audits, and building safety checks; conduct regular site visits with contractors during surveys and works, providing technical support and assurance.
• Review and critique specialist reports, including structural surveys, FRAEW, fire risk assessments and retrofit assessments, to ensure they are accurate.
• Collaborate with external bodies (e.g., Fire & Rescue Services, Building Safety Regulator) to support proactive building safety, acting as the named BSM for HRBs on behalf of Settle
• Represent Settle during inspections, audits or investigations led by statutory agencies and internal/external auditors.
• Lead the delivery of effective resident engagement strategies on building safety, fire safety remediation and retrofit investment matters in line with legal duties whilst tailoring your approach to customer groups.
• Ensure residents receive timely and clear information; respond to concerns and ensure their voices are reflected in decision-making.
• Act as a trusted advocate for residents, minimising inconvenience from surveys, works and quality assurance activities ensuring that concerns are shared and acted upon, to ensure that residents are safe and feel safe
• Manage communications related to changes in fire evacuation strategies and the operation of retrofit equipment.
• Maintain a record of engagement with residents when requesting access, and as a last resort lead on tenancy escalation within agreed procedures.
• Manage all complaints and compensation related to your activities.
• Assist with the continued development of the Building Safety Management Plan, including information given to residents at sign-up, sale and handover.
• Monitor performance of remedial works relating to fire, structural and retrofit, and monitor relevant KPIs.

We are looking for someone who has...

A basic must!

• In-depth knowledge of the Building Safety Act 2022, Fire Safety Order 2005, and related legislation and guidance.
• Experience in housing, property compliance, fire safety, retrofit, planned works or health & safety.
• Excellent communication skills with the ability to engage residents and stakeholders confidently.
• Strong project management and organisational skills.
• IT literate and capable of using asset and risk management systems.
• Be resident-focus, with empathy, Integrity and accountability
• Have attention to detail with analytical and problem-solving skills
• Ability to work across teams and disciplines

For added brilliance!

• Relevant qualification in fire safety, building safety, or health & safety (e.g., NEBOSH, NVQ, CIOB, IWFM, RICS).
• Membership of a relevant professional body (e.g., IFE, IOSH, CIH).
• Previous experience working in a social housing environment.

Benefits

At Settle, our friendly and hard-working colleagues are proud to be relentlessly resident focussed, and we believe that dedication deserves a stellar benefits package. Here’s what we offer to our amazing colleagues:

• annual salary: £62,490 per annum

• flexible working: hybrid and flexible options available (role-dependent)

• generous leave: 27 days of annual leave, increasing to 32 days with length of service

• family leave: enhanced maternity, paternity, and adoption leave

• pension contributions: up to 10% from Settle

• healthcare cash plan: for your health and wellness

• flexible benefits: cash towards your heath and wellbeing

• development: excellent personal and professional growth opportunities

And that’s just the beginning! We’re also thrilled to provide:

• fresh fruit Mondays: keep your energy up with healthy snacks

• colleague-led campaigns and celebrations: wellbeing weeks and charity bake sales

• volunteering days: 2 paid days to give back to the communities we work in

• secure parking: free onsite parking and bike sheds too!

• local discounts: enjoy perks from our community partners

• mental health support: access to counselling sessions and mental health resources

• feedback commitment: we listen to our colleagues and take action

• shower facilities: perfect for those who cycle to work or hit the gym

• early finish Friday: a kickstart to the weekend!

At Settle, we’re committed to creating a workplace where everyone feels valued and supported. Join us and enjoy the benefits of working in a collaborative, kind, and inclusive environment.

Our Future

We are pleased to announce that Settle and Paradigm Housing Group have agreed to merge to form a new organisation operating primarily across Buckinghamshire, Hertfordshire and Bedfordshire. The target completion date for the legal merger is 27 October 2025. For more information, click here.

Our Commitment

Our culture at Settle is inclusive and celebrates the differences in everyone. We are committed to creating an inclusive workforce, by reflecting and representing the diversity of today’s society. We would like to encourage applicants from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from global majority communities.

Accessibility and Adjustments

We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required so you can fully participate in the recruitment process.

Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a Basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made.

Please ensure you fully answer the questions on the application form.

Closing Date: 22nd August 2025