At Settle, we are looking for two Neighbourhood Coaches to join our team on fixed-term contracts – one for up to 6 months, and the other as a maternity cover for up to 12 months. You will be responsible for neighbourhood, tenancy support and community safety housing services across Hertfordshire, Bedfordshire, Buckinghamshire, and South Cambridgeshire, coaching your team to deliver basically brilliant service

Are you ready to be part of something special? 

Welcome to Settle, where our brand-new 2030 strategy marks the start of an exciting journey. We're thrilled to continue our mission of delivering outstanding service to residents, making it an exciting time to join our team.

At Settle, we're driven by a relentlessly resident focus with a holistic and personalised touch, building trust through unique, community-centred initiatives. We have established strong community ties, enabling us to offer essential services such as mental health support and financial guidance. Our agile approach ensures we adapt swiftly to meet the evolving needs of our residents and neighbourhoods, utilising data insights to stay ahead of trends.

Join us in making an impact and contributing to our ambitious goals through collaborative efforts. Together, we empower residents and provide them with a solid foundation upon which they can build their lives.

We are looking for someone who has experience in multiple housing disciplines and who is adept at managing a busy operational workload and supporting their team to achieve KPI targets. You will work closely and collaboratively with operational teams and coach your team to improve their customer service skills, housing knowledge and ability to drive services – acting as a conduit between the resident and the organisation. You will be committed to sustaining tenancies and improving resident satisfaction.

Outline of Key Responsibilities...

• coach and lead a team of neighbourhood, tenancy support and community safety partners, providing real time feedback and supporting their development including relevant legislative changes.
• coach and support your team to resolve ASB, domestic abuse, fraud, access and other legislative/tenancy matters
• work collaboratively with key services including the customer service hub, customer resolution and estate services to improve home and estate standards
• support residents in need of enhanced housing and support services through effective case monitoring
• build relationships to ensure effective partnership working
• ensure your team seek early interventions to improve resident behaviour where required
• complete regular casework reviews, coaching and supporting your team to resolve enquiries effectively
• attend the complex case panel, supporting team referrals
• obtain legal advice/refer cases to solicitors where required
• report on performance/action plan for improvement areas
• lead the team to consistently deliver effortless resident experience, seeking improvements to reduce effort output
• investigate and respond to councillor and MP enquiries and respond to complaints in line with the ombudsman code

We are looking for someone who has...

• A proven ability to lead, motivate, develop and coach
• be collaborative, empowering and engage effectively with colleagues. This will require visibility, determination and an open and honest approach in all that you do
• create a coaching first culture by showing the team the benefits of owning their development journey
• strong neighbourhood management experience across tenures and in housing, ASB and tenancy support services, including experience working with vulnerable customers. 
• a passion and commitment to providing great customer service and a high-performance culture
• a flexible approach to providing services and able to work on your own initiative with a minimum supervision
• excellent time management skills and resilience to managing difficult situations, coping well under pressure
• UK Driving licence and access to vehicle for work

Benefits

At Settle, our friendly and hard-working colleagues are proud to be relentlessly resident focussed, and we believe that dedication deserves a stellar benefits package. Here’s what we offer to our amazing colleagues:

• annual salary: £44,562.18 per annum

• flexible working: hybrid and flexible options available (role-dependent)

• generous leave: 27 days of annual leave, increasing to 32 days with length of service

• family leave: enhanced maternity, paternity, and adoption leave

• pension contributions: up to 10% from Settle

• healthcare cash plan: for your health and wellness

• flexible benefits: cash towards your heath and wellbeing

• development: excellent personal and professional growth opportunities

And that’s just the beginning! We’re also thrilled to provide:

• fresh fruit Mondays: keep your energy up with healthy snacks

• colleague-led campaigns and celebrations: wellbeing weeks and charity bake sales

• volunteering days: 2 paid days to give back to the communities we work in

• secure parking: free onsite parking and bike sheds too!

• local discounts: enjoy perks from our community partners

• mental health support: access to counselling sessions and mental health resources

• feedback commitment: we listen to our colleagues and take action

• shower facilities: perfect for those who cycle to work or hit the gym

• early finish Friday: a kickstart to the weekend!

At Settle, we’re committed to creating a workplace where everyone feels valued and supported. Join us and enjoy the benefits of working in a collaborative, kind, and inclusive environment.

Our Future

We are pleased to announce that Settle and Paradigm Housing Group have agreed to merge to form a new organisation operating primarily across Buckinghamshire, Hertfordshire and Bedfordshire. The target completion date for the legal merger is 27 October 2025. For more information, click here.

Our Commitment

Our culture at Settle is inclusive and celebrates the differences in everyone. We are committed to creating an inclusive workforce, by reflecting and representing the diversity of today’s society. We would like to encourage applicants from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from global majority communities.

Accessibility and Adjustments

We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required so you can fully participate in the recruitment process.

Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a Basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made.

Please ensure you fully answer the questions on the application form.

Closing Date: 26th September 2025