We are looking for a Home Condition Partner to join our growing Neighbourhoods Team. This role involves visiting our residents, across Hertfordshire, Bedfordshire, Buckinghamshire, and South Cambridgeshire, to carry out a tenancy audit and property inspection to ensure that the home and garden is being managed to a reasonable standard and in line with the tenancy agreement.

Are you ready to be part of something special? 

Welcome to Settle, where our brand-new 2030 strategy marks the start of an exciting journey. We're thrilled to continue our mission of delivering outstanding service to residents, making it an exciting time to join our team.

At settle we help our customers to stay in their homes comfortably, so they can live the life they choose. We are committed to help people who are struggling to find a place to live by maximising our customer’s ability to sustain their tenancies and to provide the opportunity for them to move forward with their lives.

We have established strong community ties, enabling us to offer essential services such as mental health support and financial guidance. Our agile approach ensures we adapt swiftly to meet the evolving needs of our residents and neighbourhoods, utilising data insights to stay ahead of trends.

Join us in making an impact and contributing to our ambitious goals through collaborative efforts. Together, we empower residents and provide them with a solid foundation upon which they can build their lives.

Outline of Key Responsibilities...

You will:

• Using our data and insights to target where we need to carry out a tenancy audit
• Conducting scheduled and unscheduled tenancy audits and property inspections
• Managing a caseload of investigations from referral to conclusions
• Checking the overall condition of the property and garden to ensure it is being maintained to a reasonable standard
• Following up on any repairs and maintenance issues identified during the inspection.
• Collaborate with our Asset team, where a stock condition survey may be required
• Manage property condition concerns ensuring these are dealt with sensitively but robustly in line with HHSRS requirements.

You will also:

• Agree actions where a property or garden has not been kept to a reasonable standard – you will agree with the resident what needs to be put right and arrange a timeframe in which we will re-inspect.
• Work with residents on agreeing work outside of the residents’ ability to put right and agree work to be carried out and re-charge where appropriate
• Identifying where there is a support need and work with relevant teams and partner agencies.
• When needed, collect evidence for legal action where there is a breach of tenancy.

We are looking for someone who has...

A basic must!

• Be passionate about the delivery of social housing and thriving communities with an understanding of some of the challenges our customer groups may experience.
• You will have a caring and enthusiastic approach to provide support to vulnerable customers.
• Work with customers to deliver high trust, low effort solutions.
• To have a flexible approach to delivering services and working remotely, able to use your initiative and work independently whilst contributing to team objectives.
• Knowledge of social housing
• Have a full clean UK driving licence and access to a vehicle for work

Able to:

• Identify and manage difficult conversations with customers
• Work with us to reduce complaints and increase customer satisfaction. Taking ownerships of problems and finding innovate ways to solve
• Communicate clearly in writing and verbally with a wide range of customers and colleagues.
• Be a professional in the sector, achieving professional development through the chartered institute of housing
• Uphold settle values with a robust commitment to diversity

Benefits

At Settle, our friendly and hard-working colleagues are proud to be relentlessly resident focussed, and we believe that dedication deserves a stellar benefits package. Here’s what we offer to our amazing colleagues:

• annual salary: £38,331.41 per annum

• flexible working: hybrid and flexible options available (role-dependent)

• generous leave: 27 days of annual leave, increasing to 32 days with length of service

• family leave: enhanced maternity, paternity, and adoption leave

• pension contributions: up to 10% from Settle

• healthcare cash plan: for your health and wellness

• flexible benefits: cash towards your heath and wellbeing

• development: excellent personal and professional growth opportunities

And that’s just the beginning! We’re also thrilled to provide:

• fresh fruit Mondays: keep your energy up with healthy snacks

• colleague-led campaigns and celebrations: wellbeing weeks and charity bake sales

• volunteering days: 2 paid days to give back to the communities we work in

• secure parking: free onsite parking and bike sheds too!

• local discounts: enjoy perks from our community partners

• mental health support: access to counselling sessions and mental health resources

• feedback commitment: we listen to our colleagues and take action

• shower facilities: perfect for those who cycle to work or hit the gym

• early finish Friday: a kickstart to the weekend!

At Settle, we’re committed to creating a workplace where everyone feels valued and supported. Join us and enjoy the benefits of working in a collaborative, kind, and inclusive environment.

Our Future

We are pleased to announce that Settle and Paradigm Housing Group have agreed to merge to form a new organisation operating primarily across Buckinghamshire, Hertfordshire and Bedfordshire. The target completion date for the legal merger is 27 October 2025. For more information, click here.

Our Commitment

Our culture at Settle is inclusive and celebrates the differences in everyone. We are committed to creating an inclusive workforce, by reflecting and representing the diversity of today’s society. We would like to encourage applicants from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from global majority communities.

Accessibility and Adjustments

We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required so you can fully participate in the recruitment process.

Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a Basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made.

Please ensure you fully answer the questions on the application form.

Closing Date: 23rd October 2025